Me: It seems that is not eligible for refund according to your policyĪstrill: If you will face any issue you can contact us we are 24/7 here with alternative solutions. Me: But what if your service works but just doesn’t work better than my other VPN? Me: According to your refund policy you are only eligible for a refund if “Astrill doesn’t work on your computer due to technical reasons and Astrill technicians were not able to fix the problem within 7 days after purchase was made”
If your VPN works but doesn’t work better than the one I am using now then I don’t want to pay for your service.Īstrill: You will be eligible for refund with in 7 days.Īstrill: Sorry but right now we are not offering free trial. Me: I want to try your service to see if it’s better than the VPN I am using now. But as per company policy if it will not work fine for you after providing you all alternative solutions
Me: So then no free trial and no money back guarantee? That is the new policy now?Īstrill: We will always provide alternative solutions to keep our services active and working.Īstrill: Right now we are not offering free trial. Me: But your policy is not valid because the first sentence is not true. I don’t think this policy is valid any more?Īstrill: Right now we are not offering free trial.Īstrill: You can read Astrill refund policy.Īstrill: Refund is only possible as per policy Me: The policy says “Astrill provides a free 7days trial for all new customers.” That is the first sentence. Me: Is there a money back guarantee if I cancel the service?Īstrill: Astrill is working fine in china.Īstrill: If you face any issue you can contact us back we are 24/7 here to provide you alternative solutions.Īstrill: Refund is only possible as per refund policy.Īstrill: Is there anything else that I may assist you with.?
How may I help you?Īstrill: May i know your current location please?Īstrill: We are sorry for the inconvenience.Right now we are not offering free trial. Here is the log of my chat transcript with Astrill.Īstrill: Hello, this is. To find out more details about Astrill’s free trial and refund policies I went undercover and posed as a potential new customer.
You can cancel any of these for any reason and get a full refund within the guarantee period.
If you want to try a VPN that works good in China and offers a money back guarantee, here are some other options.
Read my chat transcript at the bottom of this page. If you sign up outside of China then I suspect you can still get the 7 day free trial. If the service works but works poorly then sorry, NO REFUND!īe very careful if you decide to try Astrill because you are very unlikely to successfully get a refund if you are not satisfied with the service. However the second part of the policy restricting the refund conditions still applies. The first sentence of the policy is “Astrill provides a free 7-days trial for all new customers.” However this is not the case if you are in China. According to their official refund policy you can only get a refund if “Astrill doesn’t work on your computer due to technical reasons and Astrill technicians were not able to fix the problem within 7 days after purchase was made”. It looks like they have closed that loophole and no longer offer a free trials for customers in China even if you sign up while connected to another VPN. I previously published this page showing how you could get the free trial using another VPN. Previously it was possible to get a free 7 day trial from Astrill if you signed up using another VPN or signed up outside of China.